Your voice matters at Eastern Bridge Education
At Eastern Bridge Education (EBE), we take your wellbeing, safety, and learning experience seriously. You have the right to feel safe, respected, and supported while you study with us, and you have the right to speak up if something doesn’t feel right.
Learner Voice is about making sure you always have a way to share concerns, ask for help, give feedback, raise issues safely and respectfully, and have problems dealt with fairly and confidentially.
You will never get in trouble for raising a genuine concern.
What can you talk to us about?
You can talk to us about anything that affects your experience at EBE, including:
- Your wellbeing or mental health
- Your safety or the safety of others
- Bullying, harassment, or unfair treatment
- Problems with teaching, assessment, or learning support
- Issues with staff or other students
- Anything that feels uncomfortable, unfair, or wrong
If it’s bothering you, it’s worth talking to us about.
The best first step: talk to us early
Most problems are easier to fix when they’re dealt with early.
If you can, start by talking to your tutor or the Student Services Team.
They can often sort things out quickly, informally, and with as little stress as possible.
You can ask to talk privately and confidentially.
What if it’s serious, or not getting fixed?
If the issue is serious, or you don’t feel comfortable talking to staff informally, or you’ve tried and the problem hasn’t been resolved, you can use EBE’s formal Complaints, Appeals, and Grievances process.
This process is fair, confidential, and taken seriously. It is based on your rights under the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
Start a formal complaint or read about the process here:
https://ebe.ac.nz/complaints
What if I am still not satisfied?
If you have gone through EBE’s complaints process and you are not satisfied with the outcome, you can make a complaint to NZQA.
NZQA is the government body that oversees education providers in New Zealand and makes sure they are meeting their responsibilities to learners.
You can find information about how to make a complaint to NZQA here:
https://www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/
You are protected
When you raise a concern or make a complaint:
- You will be treated with respect
- Your privacy will be protected as much as possible
- You will not be disadvantaged or punished for speaking up
- Your issue will be handled fairly and carefully
Need help deciding what to do?
If you’re not sure whether something is a complaint, who to talk to, or how to explain what’s going on, just talk to the Student Services Team. They can help you work out the best next step.
This is part of our commitment to you
EBE is a signatory to the NZQA Code of Practice, which means we are committed to your safety and wellbeing, fair treatment, a supportive learning environment, and listening to learners and acting on concerns.
Your voice helps us improve and helps keep EBE a safe, respectful place for everyone.